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If you are changing the standard email message that a user receives after the Administrator adds them via the function Site -> User Manager -> New, then edit the en-GB.com_users.ini file at:

administrator/language/en-GB/en-GB.com_users.ini

Then look for the ini value NEW_USER_MESSAGE and replace it with your own.

NEW_USER_MESSAGE=Hello %s,\n\n\nYou have been added as a User to %s by an Administrator.\n\nThis e-
mail contains your username and password to log in to %s\n\nUsername: %s\nPassword: %s\n\n\nPlease
do not respond to this message as it is automatically generated and is for information purposes only.

Note that there are 5 string values that get replaced with %s. The order and value of these are provided below for convenience:

  1. Name of User
  2. Site Name
  3. Login URL
  4. Username
  5. Password

If you want to change the standard email users receive after registering themselves instead of the Administrator registering them, then edit the en-GB.com_user.ini file at:

language/en-GB/en-GB.com_user.ini

Look for the ini value for SEND_MSG and use your own.

SEND_MSG=Hello %s,\n\nThank you for registering at %s.\n\nYou may now log in to %s using the
username and password you registered with.
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I often get asked variants of the following question:

  • How many years should I let pass before I update our web design?
  • How frequently should I overhaul my whole website?
  • How often should I give me webpage a major upgrade?

Before getting to the short answer, there are a number of consideration as to why you should upgrade your website over a set period of time.

Website Performance

In technology there's a theory called Moore's law, which  is the observation that over the history of computing hardware, the number of transistors on integrated circuits doubles approximately every two years and this has been so since the 1970's.
So in lamens terms Every 2 years technology in computing has generally doubled & I think back to my first computer that had 1k of internal memory.
With todays websites there's much in the way of technology that allows them to load faster than two years ago. Everyone seems to have faster computer, faster broadband connections & modern web browsers are helping speed up the internet too.
The problem with a slow loading website is that if your website is not fully loaded for your visitors in under 5-6 seconds, you'r likely to loose your user/customer and they will look elsewhere.
Today there are new image formats, new ways of formatting HTML & CSS (the code that makes up a website), new ways of delivering content, etc that are compatible with new web browser software on the market.

Search Engine Ranking

Not many people think this way but, Google's key value proposition is to provide good search results - and consequently, they have 1000s of factors they look at regarding your website in order to figure out where it ranks in terms of importance. If you're not updating your website regularly, it must not be very important to you and therefore, it must not be important to others.
Google looks at the way your webs tie is formatted. If you don't update your website it will reflect old coding practices and this will be shown within your rankings

Most importantly...

This is the biggest point. A website is not a one-time static entity. It should evolve as technology evolves and your business evolves. This is really huge and if you get this, you'll be ahead of most people.
You should not view your website as a permanent solution. You're going to learn things about how your customers find and use your website. Take it upon yourself to find out that information to do another revision cycle on your website.

The short answer

So the short answer is - every two to three years. Thats about the amount of time we've seen for enough change to have happened in website design, content management systems, social networking, etc etc for a complete website update to be a reasonable investment.
Even if the layout of your website works for you and your customers, technology will have moved on in the 2-3 years and a redesign will still be worth the investment. We've redesigned many websites recently that where not iPhone, iPad and mobile browser ready and although they look similar to the original site, the code that makes up the site is completely different, which will help with the issues mentioned above.

Change your website to often and you will confuse search engine and probably annoy your users or customers who visit your site regularly. Change it to little and your likely to be left behind as your competitors overtake you.

%PM, %07 %602 %2012 %13:%Aug

Basic E Mail account Sending LImits

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Below are the usage details for the various methods of using our systems to send email:-

Webmail: 50 emails per day.

PC Software (such as Outlook): There is no limit apart from a maximum of 100 recipients per message.

Mailing List: This can be used as many times as you like, although it is limited to 2500 users per list.

Web Servers: Scripts running on the web servers are limited to 1000 emails per 12 hours.

We should like to take this opportunity to remind you that we have a zero tolerance policy on users sending unsolicited email, in the event that the systems deliberately used for this purpose, then we will be forced to suspend the user's account.

Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments, you should connect to the mailbox with a mail client.
%PM, %07 %600 %2012 %13:%Aug

Set up E Mail in Windows Live Mail

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1. With Windows Live Mail 2011 open, select the 'Accounts' option from the top menu bar.

2. Click the Email button.

3. On the window that appears fill out the options as follows:

Email Address: your full email address - eg
Password: your mail box password
Display name: Your name exactly as you want it to appear to recipients when they receive email from you

Check the 'Manually configure server settings' option

4. Click Next.

5. 'Configure server settings' should appear. Fill out these options as follows:

Incoming server information :-

Server type: IMAP (recommended)
Server address: mail.<domain> - replace <domain> with your domain name, so for example mail.foo.com
Port: 143
'Requires a secure connection (SSL)' should remain unchecked

Authenticate using: Clear text

Login user name: your full email address - eg

Outgoing server information :-

Server address: mail.<domain> - replace <domain> with your domain name, so for example mail.foo.com
Port: 25 - however some ISPs do block port 25 for external mail services, so if you experience difficulties sending email then you should try port 587
'Requires a secure connection (SSL)' should remain unchecked
'Requires authentication' should be *checked*

6. Click Next. Windows Live Mail will display a 'Finished' message, connect to your mail box and download all email.

%PM, %07 %600 %2012 %13:%Aug

Set up E Mail in iPhone/ iPad/ iOS

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You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server
Host Name: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox (should already be filled in)

Outgoing Mail Server
SMTP: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox

Press Save

You will then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account without SSL?”, press Yes.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

%PM, %07 %599 %2012 %13:%Aug

Setting up email in Mail for Mac OS X 10.7

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To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only - Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

1. Open Mail and select Mail > Preferences.
2. A new window will open on the General Tab - select the Accounts tab
3. Click the '+' button on the bottom left of the window. This will load the 'Add Account' Screen.

4. On the window that appears, enter the following details:

Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg
Password: your mail box password

5. click 'Continue'

6. You will then be on the 'Incoming Mail Server' screen, fill the details out as following:

Account Type: IMAP
Description: your full email address - eg
Incoming Mail Server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
User Name: your full email address - eg
Password: your mail box password

7. Then click 'Continue'

8. Next you'll be on the 'Outgoing Mail Server' screen, fill those options out as following:

Description: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Outgoing Mail Server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Use only this server (Tick This Option)

Use Authentication (Tick This Option)
User Name: your full email address - eg
Password: your mail box password

9. Finally click 'Continue'

10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options 'Account Information', 'Mailbox Behaviours' and 'Advanced'. Ensure you're on 'Account Information'.

11. Look for the 'Outgoing Mail Server (SMTP)' option and from the drop down menu select 'Edit SMTP Server List..'

12. On this page select the 'Advanced' button in the middle of the page and ensure that they are set as following:

- 'Use default ports (25, 465, 587) is selected
- 'Use Secure Sockets Layer (SSL)' is unchecked
- 'Authentication' is set to Password

13. Click OK.

14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select 'Advanced' this time. Ensure these settings are as follows:

- 'Use SSL' is unchecked
- 'Authentication' is set to Password

15. That will be everything - just close the Accounts window and you should now be able to send and receive email. If your email is still not functioning correctly, please check that your domain's MX records are correctly set up to point to our mailservers, and contact support if you have further questions.

%PM, %07 %599 %2012 %13:%Aug

Set up E Mail in Thunderbird

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1) Go to the 'Tools' menu, and click 'Account Settings'.
2) Under 'Account Actions' select 'Add Mail Account', a new window should pop up.
3) Enter your name as you would like it to appear in emails from yourself, along with your email address and mailbox password, hit 'Continue.
4) Select POP or IMAP, your incoming mailserver will be in the format mail.example.com (replace example.com with your domain name).
5) Thunderbird will now attempt to automatically set up your mailbox (it will default to IMAP).
6) If you wish to set up your mailbox to use POP3 rather than IMAP for receiving, click the 'Edit' button, and change the incoming server drop-down from POP to IMAP. You should also change the encryption setting from 'STARTTLS' to 'None', or you will get (harmless) certificate warnings when receiving mail.
7) If your settings are not automatically detected, you may enter them manually, they should take the following form:

username: Your email address (e.g. ).
Incoming: mail.yourdomain.com IMAP/POP3 143/110 NONE
Outgoing mail.yourdomain.com SMTP 587* NONE

*It is recommended that you use port 587 for outgoing mail, as many ISPs block mail going out on port 25.

8) Click 'Manual Setup', go to the 'Server Settings' tab, ensure that authentication method is set to 'Normal Password'.

- Your mail account should now be set up correctly. If you have any further difficulties, please contact support.

This guide was written for Thunderbird version 3.1.7.

%PM, %07 %598 %2012 %13:%Aug

Set up Email in outlook 2010

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1. Start Outlook.
2. On the File menu, click Account Settings.
3. Click New.
4. Click E-mail Account
5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
6. Click Internet E-Mail, and then click Next.
7. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg

Account Type: IMAP (recommended)
Incoming mail server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail.<domain> - same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that 'Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click "More Settings..." in the bottom right of the window
9. Click "Outgoing Server" tab at the top.
10. Tick the box labelled "My outgoing server (SMTP) requires authentication"
11. Click "Advanced" tab at the top
12. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
13. Ensure that 'This server requires an encrypted connection (SSL) is unchecked
14. The 'Use the following type of encrypted connection:' option should be set to None
15. Click "Ok" to close the window.
16. Click Next after you have completed entering this configuration information, and then click Finish

%AM, %07 %041 %2012 %00:%Aug

Set up POP3/IMAP Email on Android

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Here are generic Instructions, we always advise to use IMAP

Adding an IMAP/POP3mailbox to an Android device. 

To set up an Android device for use with an IMAP/POP3mailbox, please follow these instructions. 

1) From your home screen select the application draw button to show all of your applications. 

2) Find the "mail" application and open it.. 

3) If this is your first email account, you will be presented with an email setup screen. Select the "Other(POP3/IMAP)" option. Otherwise, press the Menu button, tap Accounts, press the Menu button, and tap Add account. 

4) In the first box add your email address, and in the second, enter the password associated with your email account. 

5) Tap the Manual setup button. 

The screen should now be populated with some of the following settings. Please replace any that are missing or incorrect with the correct values. 

Protocol: IMAP or POP3 (IMAP is prefered for mobile devices) 
Email address: Your full email address 
Usernname: Your full email address 
Password: Your mailbox password 
IMAP/POP3server: mail.domain.com 
Security Type: None or SSL

Leave the port unchanged or at 143 

6) Press next. 

You will now be presented with the outgoing mailserver options. Make sure the following settings are populated and correct. 

Login Required: Yes 
Username: Full email address 
Password: Your mailbox password 
SMTPServer: mail.domain.com 
Security type: None or SSL

Leave the port unchanged or at port 25 

Now you just need to choose your account name and your name as you wish to appear in the from field. Click "Finish Setup" and you should be done.